Mix and Match 

We are able to mix and match a variety of chains, and pedants etc used on our website. So drop us an email if you would like something made from a combination of goodies on the website and we will be more than happy to create your own individual creation!

Payment

Paypal, cheque or Postal Order.  Please send us an email and we can arrange payment to be made by cheque or postal order..info@kooljewels.co.uk

NOTE:  You do not need a paypal account to pay for your items. We accept all major credit and debit cards, simply follow the paypal option for non paypal account holders at the checkout.  

Care

Our jewels are handmade with love and have been put together carefully with the utmost care... so look after them.  Jewels can dull over time, to keep them looking in tip top condition here are some tips: 

To prevent discolouration please avoid spraying perfume/deodorant directly onto the jewellery.  Don't get your jewellery wet if you can help it!

Postage and Delivery 

For the moment postage within the UK is free and will take around 2-3 working days (after payment has cleared).  During busier periods this may not be possible so please allow 7 days.  Please contact us if your order is urgent and we will do our best to help you! Timescales vary for wholesale orders.

Returns

We will refund or exchange unworn items returned in the same condition as they were sent within 28 days of delivery. For hygiene reasons, we cannot refund or exchange earrings. Personalised necklaces/jewellery cannot be returned. So please choose carefully before you order these!

Any other questions please contact us at: info@kooljewels.co.uk

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